Alternative Dispute Resolution

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity for consumption.


List of Alternative Dispute Resolution Entities
(under Law No. 144/2015, of 8 September)


GENERIC COMPETENCE ARBITRATION CENTERS

National Consumer Conflict Information and Arbitration Center

Performance throughout the national territory, in areas not covered by another regional competence arbitration center

Contacts CNIACC - National Consumer Conflict Information and Arbitration Center
Faculty of Law of the New University of Lisbon
Campolide Campus
1099-032 Lisbon
Tel: 213 847 484
Email: cniacc@fd.unl.pt
Web: www.arbitragemdeconsumo.org


Information Center, Measurement and Arbitration of Consumer Conflicts of the Algarve
Geographic area covered: Contracts signed in the District of Faro.
Contacts CIMAAL - Information, Mediation and Arbitration Center for Consumer Conflicts in the Algarve
Ninho de Empresas Building, Estrada da Penha, 8005-131 Faro
Tel: 289 823 135
E-mail: support@consumidoronline.pt; cimaal@mail.telepac.pt
Web: www.consumidoronline.pt


Center of Arbitration of Conflicts of Consumption of the District of Coimbra
Geographic area covered: Contracts signed in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure , Tábua, Vila Nova de Poiares.
Contacts Postal address:
Av. Fernão Magalhães, n.º 240, 1º - 3000-172 COIMBRA
Tel: 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitulhodecoimbra.com


Center of Arbitration of Consumer Conflicts of Lisbon
Geographic scope: Contracts signed in the Metropolitan Area of ​​Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Contacts Postal address: Rua dos Douradores, 116, 2º - 1100-207 LISBOA
Tel: (+218) 807 030 XNUMX
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitulholisboa.pt


Porto Consumption and Arbitration Information Center
Geographic scope: Contracts signed in the Porto Metropolitan Area, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Contacts Postal address: Rua Damião de Góis, 31 - Loja 6 - 4050-225 Porto
Tel: 225 508 349
E-mail: cicap@mail.telepac.pt
web: www.cicap.pt


Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)
Geographic scope: Contracts signed in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castle, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.
BRAGA Contacts:
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 - 030 BRAGA
Tel: (+253) 617 604 XNUMX
Email: geral@ciab.pt
VIANA DO CASTELO
Av Rocha Paris, nº 103 (Vila Rosa Building) 4900 - 394 VIANA DO CASTELO
Tel: (+258) 809 335 XNUMX
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt


Madeira Consumer Conflict Arbitration Center
Geographic coverage area Contracts signed in the Autonomous Region of Madeira.
Contacts Postal address: Rua Direita nº. 27 - 1st floor - 9050-405 Funchal
Tel: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
Web: www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx


Center of Arbitration of Conflicts of Consumption of the Valley of the Ave / Arbitral Tribunal
Geographic scope: Contracts signed in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
Contacts Postal address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães  
Tel: 253 422 410  
Email: triave@gmail.com  
Web: www.triave.pt


More information on Consumer Portal www.consumidor.pt